Frequently Asked Questions

Do I need to change my current phone hardware to use RPM?2022-05-10T19:25:39+00:00

Absolutely not, RPM works with any phone system including analog, VOIP, or cellular.

Do I need to use your online ordering or online booking software?2022-05-10T19:26:03+00:00

Nope, RPM works with any online ordering or online booking software on the planet.

I don’t have online ordering or online booking software.2022-05-10T19:26:13+00:00

No worries at all! We have industry-leading solutions that we can include with your RPM package.

Can I use RPM for marketing?2022-05-10T19:26:25+00:00

Yes! RPM is the ONLY integrated phone management and text message marketing phone system in the solar system.

Why SMS Marketing Over Email Marketing?2022-05-10T19:26:41+00:00

Text message marketing has a 98% read rate in under 15 min compared to a 10% read rate in 8 hours for email marketing.

My staff can only answer and help one caller at a time. How many calls can RPM handle at one time?2022-05-10T19:27:00+00:00

RPM NEVER MISSES A CALL! If we told you 100 calls at one time that would be great, but actually RPM can answer up to 100,000 calls at one time and can be scaled up to manage 1,000,000 calls at one time.

Can RPM help me with my staffing shortages?2022-05-10T19:27:17+00:00

Yes, it can, by cutting the number of inbound calls down, allows the staff you have to focus on the guests, customers, clients, and patients so they can be more productive and provide a truly great experience.

Will my customers like RPM?2022-05-10T19:27:33+00:00

The majority of your customers will embrace this service and find it great.

Will my staff like RPM?2022-05-10T19:27:45+00:00

We can’t promise anything BUT RPM is meant to help your staff be more productive and less stressed while creating a more productive and calm working environment.

How is RPM different from any other service like Ring Central?2022-05-10T19:27:58+00:00

Those other services do a great job of answering the phone, BUT your phone can do and NEEDS to do so much more. RPM is unique because it allows your customers to use the phone to self-serve and not have to wait for someone to answer the phone. It also builds a database of mobile phone subscribers so you can market to them in the future and drive in more business and sales!

Can RPM replace my current voicemail solution?2022-05-10T19:28:08+00:00

It is 2022, of course, it can! RPM’s advanced real-time voice mail system transcribes the caller’s message and delivers it to your staff via text message or email. RPM also has a cloud-based feature called 1-CCB (1-Click Call Back) which allows anyone to be able to call back customers from anywhere using the RPM system.

Does RPM have an after-hours option?2022-05-10T19:28:21+00:00

Yes, it does! RPM uses a dynamic scheduling solution to deliver a different message when you are not open vs when you are open and the BEST PART is you don’t have to do anything RPM does it for you!

Does RPM know Spanish?2022-05-10T19:28:33+00:00

Yes, RPM can speak Spanish (Sí, RPM puede hablar español) it can also speak French (Oui, RPM peut parler espagnol) Japanese (はい、RPMはスペイン語を話すことができます) Ok, enough fun it can actually speak any language you’d like it to!

How does RPM handle Robocalls?2022-11-17T13:59:06+00:00

RPM Will block robocalls from getting through to your business allowing you to ignore them. Robocalls will still be answered by RPM but they will never press a button and RPM will simply hang up on them.

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